Frequently asked questions
How far in advance should I book?+
We recommend booking online at least 24 hours in advance to guarantee your vehicle. For last-minute or same-day service, message us on WhatsApp and we will check availability right away.
Can I cancel or change my booking?+
Yes. Cancellation is free and you can reschedule with no penalty when you notify us at least 24 to 48 hours in advance.
How do I pay?+
We offer 100% online payment by credit or debit card (and PayPal when available) to lock in your fixed rate with no surprises on landing. For bookings confirmed via WhatsApp, a deposit or pre-arrival payment is also possible.
Do you charge for luggage or strollers?+
No. Standard luggage and strollers are free of charge. Please respect the luggage capacity of the vehicle you choose.
Do you have baby seats?+
Yes, on prior request. An additional per-unit charge may apply depending on the route. Add it to your booking or let us know on WhatsApp.
What if my flight is delayed?+
No problem and no extra charge. We monitor your flight status in real time and your driver waits at no additional cost.
Is the price per person or per vehicle?+
Per vehicle. Transfers are private: you pay one fixed rate for the whole vehicle, regardless of how many passengers ride within its capacity.
Are your vehicles insured?+
Yes. All our vehicles have GPS and Federal Tourism Transport insurance.
How will I find my driver at the airport?+
Your driver will wait at the arrivals exit with a sign with your name. We will send contact details in your confirmation.