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Prices: per vehicle (not per person), including the private service stated in the booking. The price confirmed in your booking is honored: fixed rate, no surprises on landing.
Advance notice: online bookings are accepted at least 10 hours in advance. For last-minute or same-day service, we handle immediate availability through WhatsApp.
Cancellation and changes: if you cancel at least 24 hours in advance, we refund 100% to the card you paid with. Changes and cancellations are requested from WS-Go or on WhatsApp.
Payment: online by credit or debit card, in Mexican pesos (MXN) or US dollars (USD), to lock in the fixed rate. For bookings made via WhatsApp we send you a payment link; a deposit or pre-arrival payment is also allowed.
Luggage and extras: we don't charge for extra bags as long as they fit in the booked vehicle. Additional or special equipment (golf clubs, surfboards, etc.) must be reported when booking. Baby seats: free of charge; add one in the extras step when booking. Passengers and luggage must not exceed the vehicle's capacity.
Waiting time: for arrivals we track your flight and, once it lands, the driver waits up to 90 minutes at no cost; that's why it's important to give us the correct flight number. For departures the driver waits up to 30 minutes after the pickup time, unless you let us know about an issue.
Invoices: if you need a Mexican tax invoice (CFDI), request it at our contact number. VAT (IVA) is not included in the rate and is charged separately when invoicing.
Data: the customer is responsible for providing correct flight, hotel and contact details. Payments are processed through Stripe; Welcome Shuttle does not store your card details.