Terms and conditions

Prices: per vehicle (not per person), including the private service stated in the booking. The price confirmed in your booking is honored: fixed rate, no surprises on landing.

Advance notice: we recommend booking online at least 24 hours in advance to guarantee vehicle assignment. For last-minute or same-day service, we handle immediate availability through WhatsApp.

Cancellation and changes: free cancellation or rescheduling with no penalty when you notify us at least 24 to 48 hours in advance.

Payment: 100% online by credit/debit card (or PayPal when available) to lock in the fixed rate. For bookings confirmed via WhatsApp, a deposit or pre-arrival payment is also allowed.

Luggage and extras: standard luggage and strollers at no extra cost. Baby seats available on prior request, with a possible extra per-unit charge depending on the route. Passengers and luggage must not exceed the capacity of the booked vehicle.

Delayed flights: no waiting surcharge. We monitor your flight status in real time and the driver waits at no extra cost if your arrival is delayed.

Data: the customer is responsible for providing correct flight, hotel and contact details. Payments are processed through Stripe; Welcome Shuttle does not store your card details.