Wi-Fi
Wi-Fi is available in the airport; coverage and availability may vary.
CANCÚN INTERNATIONAL AIRPORT · CUN
Find your Welcome Shuttle meeting point
Search for your airline to see the terminal and a photo of the place where your driver will meet you.
Terminal assignments are a guide. Your boarding pass or airline confirmation has the final information.
What you’ll find at Cancún Airport
ATMs
ATMs are available in the arrival areas. Check fees with your bank.
Currency exchange
Compare the exchange rate before changing money.
VIP lounges
Mera Lounge operates at the airport. Hours and access may change.
Luggage storage
Availability and prices may change; check before leaving.
Pharmacy
Check for pharmacy services in the public and departure areas.
Duty free
Stores are after security. Review liquid rules if connecting.
Restaurants & cafés
Food and drink options are available in public and secure areas.
Useful information
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Airport switchboard
+52 998 848 7200 · ext. 21253
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Lost luggage
Report it to your airline before leaving the baggage area.
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Accessibility
Request wheelchair assistance from your airline in advance.
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Official airport site
asur.com.mx
Plan your trip back to the airport
Choose your hotel area and departure time for a pickup suggestion using the travel time saved in our route database.
Suggested pickup
10:45 AM
25 min drive + 3 hours at the airport + 20 min margin. Includes 20 minutes of extra margin. Traffic can affect travel time. We confirm your pickup details before the trip.
Estimated travel times to and from the airport
Distances and travel times come from the active Welcome Shuttle route database. Actual times vary with traffic.
| Hotel area | Distance | Travel time | Leave hotel · domestic | Leave hotel · international |
|---|---|---|---|---|
| Cancún Downtown | 18 km | 20 min | 2h 20m before | 3h 20m before |
| Bahía Petempich | 25 km | 22 min | 2h 22m before | 3h 22m before |
| Cancún Hotel Zone | 20 km | 25 min | 2h 25m before | 3h 25m before |
| Puerto Morelos | 30 km | 25 min | 2h 25m before | 3h 25m before |
| Puerto Juárez | 25 km | 30 min | 2h 30m before | 3h 30m before |
| Cancún North | 20 km | 30 min | 2h 30m before | 3h 30m before |
| Cancún South | 18 km | 40 min | 2h 40m before | 3h 40m before |
| Punta Maroma | 45 km | 40 min | 2h 40m before | 3h 40m before |
| Playa Mujeres | 35 km | 40 min | 2h 40m before | 3h 40m before |
| Costa Mujeres | 45 km | 45 min | 2h 45m before | 3h 45m before |
| Playa del Carmen North (Mayakoba) | 50 km | 45 min | 2h 45m before | 3h 45m before |
| Playa del Carmen | 55 km | 50 min | 2h 50m before | 3h 50m before |
| Isla Blanca | 55 km | 55 min | 2h 55m before | 3h 55m before |
| Puerto Aventuras | 85 km | 70 min | 3h 10m before | 4h 10m before |
| Xpu-Ha | 85 km | 75 min | 3h 15m before | 4h 15m before |
| Akumal | 100 km | 80 min | 3h 20m before | 4h 20m before |
| Tulum Hotel Zone | 123 km | 95 min | 3h 35m before | 4h 35m before |
| Tulum | 130 km | 100 min | 3h 40m before | 4h 40m before |
| Chiquilá | 146 km | 120 min | 4h before | 5h before |
| Valladolid | 160 km | 120 min | 4h before | 5h before |
| Tulum Airport | 160 km | 130 min | 4h 10m before | 5h 10m before |
| Chichén Itzá | 200 km | 150 min | 4h 30m before | 5h 30m before |
| Bacalar | 340 km | 195 min | 5h 15m before | 6h 15m before |
| Merida | 370 km | 280 min | 6h 40m before | 7h 40m before |
Before leaving your hotel
Busy periods
Allow more time during busy periods and holidays.
After security
Shops and cafés can take longer than expected. Keep an eye on boarding time.
Your transfer is prepaid
The driver may accept a tip, but it is never required.
Changes
If your flight or plans change, contact us as soon as possible.
Airline-terminal list: Cancun Airport airline directory. Use this as a guide and confirm the terminal on your flight documents. View airline directory
Ready for your trip?
Book your private airport transfer.